It is not enough to say, put your clean clothes in the closet because my children assume it would be perfectly acceptable to just pile the clean clothes on the floor inside the closet door. When asked why they didn’t hang them up, they look at me with blank, questioning faces saying, “Why? What’s the problem? I put them in the closet like you said.”
And of course they’re right. Since I did not spell out my expectations clearly, then technically I can’t fault them for interpreting them in their own way (which generally means the method involving the least possible effort).
When you think about it, isn’t this also true in business as well? To avoid misunderstandings, clear expectations must be set. Especially in today’s digitally connected world where we often work with clients and colleagues remotely, the art of effective communication can be even more challenging. So much can get lost in the interpretation of quick email and text messages, Twitter and Facebook postings.
To overcome potential communication pitfalls, keep this in mind with all your communication efforts. Your results will be better when you take the time to be sure your message is clear.